Shipping, Delivery, Returns & Refunds
Last updated: September 2, 2026
Delivery area
We offer delivery within Pakistan, subject to courier coverage and any destination restrictions. Cash on Delivery is available for eligible destinations and may require order verification by telephone or WhatsApp before dispatch.
Order verification
Please provide your full name, active mobile number, complete address, house/building details where relevant, city and nearest landmark. Incomplete or unverifiable details can delay or prevent dispatch. We may cancel orders that cannot reasonably be verified.
Delivery timing
Estimated delivery timing is communicated at checkout or order confirmation and varies by city, courier and operational conditions. Estimates are not guaranteed delivery dates.
Inspection on receipt
Please inspect the outer parcel promptly. If you receive the wrong item, a visibly damaged parcel, a broken seal or a materially defective product, contact us within 48 hours of delivery with your order details and clear photos/video where reasonably available.
Returns for ingestible wellness products
For hygiene, safety and product-integrity reasons, opened, used, unsealed or tampered ingestible products are generally not eligible for return due to change of mind. Unopened and unused products in their original sealed condition may be requested for return within 7 days of delivery, subject to verification and applicable law. Return courier cost for a change-of-mind return may be borne by the customer. If the error is ours or the item arrived damaged/defective, we will provide an appropriate replacement, refund or other remedy consistent with applicable law.
Refunds
Approved refunds are processed after returned goods are received and inspected, where return is required. Cash on Delivery refunds may require a bank or mobile-wallet transfer because cash cannot normally be sent through the courier. Processing time depends on the selected refund channel.
Refused or failed deliveries
If a customer refuses a correctly supplied COD parcel without a legitimate reason, repeatedly fails to receive confirmed orders, or supplies an unusable address, we may require advance payment or decline future orders to the extent permitted by law.
Cancellations
Contact us as soon as possible if you need to cancel. We will try to stop the order before dispatch. Once dispatched, cancellation may be subject to courier handling and the return rules above.
Mandatory rights: Nothing in this policy limits any remedy or consumer right that must be provided under applicable law.
Contact: Yemeni Power, Housing Colony, Sheikhupura, Punjab, Pakistan · Phone/WhatsApp: +92 325 7935131 · Email: dilawarhussainajk786@gmail.com.